Terms of Service — Merlin Social

Legal Document

    Please read these Terms of Service carefully before using Merlin Social. By accessing or using our platform, you agree to be bound by these terms.
  

1. Acceptance of Terms

By creating an account or using Merlin Social ("the Service"), operated by MerlinCloud ("we", "us", or "our"), you agree to these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Merlin Social is a social media management platform that allows users to schedule, publish, and manage content across third-party social media networks including but not limited to Facebook, Instagram, Twitter/X, LinkedIn, TikTok, Threads, YouTube, and Google Business Profile.

3. User Responsibilities

You are solely responsible for all content published through the Service.
You must comply with the terms of service of each third-party social media platform.
You must not use the Service to publish spam, illegal content, hate speech, or content that violates any applicable law.
You are responsible for maintaining the security of your account credentials.
You must be at least 18 years old to use the Service.

4. Third-Party Platforms

    Important: Merlin Social acts as a publishing tool only. We are not responsible for account suspensions, bans, reduced reach, or any other actions taken by third-party social media platforms (Meta, TikTok, Twitter/X, LinkedIn, Google, etc.) against your accounts, regardless of whether those actions occur in connection with use of our Service.
  

Each social media platform has its own policies and may change their APIs, features, or terms at any time. We do not guarantee uninterrupted connectivity to any third-party platform.

5. Account Suspension and Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, if:

You violate these Terms of Service or our Acceptable Use Policy.
Your use of the Service poses a risk to other users or the platform.
We are required to do so by law or regulation.
You engage in fraudulent or abusive behavior.

Upon termination, your right to use the Service ceases immediately. We are not obligated to provide refunds for any unused portion of a paid plan upon termination for cause.

6. Intellectual Property

You retain ownership of all content you create and publish through Merlin Social. By using the Service, you grant us a limited, non-exclusive license to process and transmit your content solely for the purpose of providing the Service.

The Merlin Social platform, including its code, design, and branding, is the exclusive property of MerlinCloud and may not be copied, modified, or redistributed without written permission.

7. Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY LAW, MERLINCLOUD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR SOCIAL MEDIA REACH, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  

Our total liability to you for any claim arising from use of the Service shall not exceed the amount you paid us in the three (3) months preceding the claim.

8. Disclaimer of Warranties

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or that defects will be corrected.

9. Indemnification

You agree to indemnify and hold harmless MerlinCloud, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising out of your use of the Service, your content, or your violation of these Terms.

10. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

11. Changes to Terms

We may update these Terms at any time. We will notify you of significant changes via email or through the platform. Continued use of the Service after changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Texas.

13. Contact

For questions about these Terms, contact us at: [email protected]