Acceptable Use Policy — Merlin Social

Usage Rules

    This policy defines what you can and cannot do with Merlin Social. Violations may result in immediate account suspension without refund.
  

1. Purpose

Merlin Social is a tool for legitimate social media management. This Acceptable Use Policy ("AUP") exists to protect our platform, other users, and third-party platforms from abuse. By using our Service, you agree to comply with this policy at all times.

2. Prohibited Content

You may not use Merlin Social to create, schedule, or publish:

🚫

Spam & Bulk Messaging

Unsolicited mass messages, repetitive identical posts, or coordinated inauthentic behavior.

⚠️

Illegal Content

Content that violates any applicable local, state, national, or international law or regulation.

🔞

Adult Content

Explicit sexual content or nudity unless on platforms that explicitly allow it with proper age gating.

💬

Hate Speech

Content that promotes discrimination, harassment, or violence based on race, gender, religion, or other protected characteristics.

🎣

Phishing & Fraud

Deceptive content designed to steal credentials, personal information, or money from others.

💉

Dangerous Misinformation

False health, safety, or emergency information that could cause real-world harm.

©️

Copyright Infringement

Content that violates third-party intellectual property rights without authorization.

🤖

Automated Abuse

Using the platform to run bots, fake engagement networks, or coordinated artificial amplification.

3. Platform Compliance

You must comply with the terms of service and community guidelines of each social media platform you connect to Merlin Social, including:

Meta (Facebook & Instagram) Community Standards
Twitter/X Rules
LinkedIn Professional Community Policies
TikTok Community Guidelines
YouTube Community Guidelines
Google Business Profile policies

Violations of third-party platform policies are solely your responsibility. Merlin Social is not liable for any actions taken by these platforms against your accounts.

4. Technical Prohibitions

You may not:

Attempt to reverse engineer, decompile, or access the source code of Merlin Social.
Use automated scripts or bots to access the platform outside of its intended use.
Attempt to gain unauthorized access to other users' accounts or data.
Overload, disrupt, or interfere with the platform's servers or infrastructure.
Resell or sublicense access to the platform without written authorization.
Share your account credentials with unauthorized third parties.

5. Agency and Multi-Client Use

If you are an agency managing social accounts on behalf of clients:

You must have explicit written authorization from each client to manage their social media accounts.
You are responsible for ensuring your clients' content complies with this AUP.
Client credentials must be handled securely and not shared beyond authorized team members.

6. Reporting Violations

If you become aware of any violation of this policy, please report it to [email protected]. We investigate all credible reports.

7. Consequences of Violations

Violations of this policy may result in:

Immediate suspension or permanent termination of your account without prior notice.
No refund of any prepaid subscription fees.
Reporting to relevant authorities if illegal activity is involved.
Legal action for damages caused to MerlinCloud or third parties.

8. Enforcement Discretion

MerlinCloud reserves the right to determine, in its sole discretion, what constitutes a violation of this policy. We may issue warnings for minor first-time violations before taking more severe action.

9. Changes to This Policy

We may update this AUP at any time. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact

Questions about this policy: [email protected]
Abuse reports: [email protected]